Terms of Use

Last Revision Date: November 9, 2024

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By accessing and utilizing this website, Pennamepublications.com (hereinafter, the "Website"), you agree to be bound by the following terms and conditions (the "Terms"). If you do not agree with any part of these Terms, you must discontinue your use of the Website immediately.

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Age Restriction 

By accessing or using Pennamepublications.com, you confirm that you are at least 13 years old. Penname Publications does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information as soon as possible. If you are under 13, please do not submit any personal information through this website.​

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Intellectual Property Rights

All content, including but not limited to text, images, videos, and other media (collectively, the "Content"), available on the Website is the exclusive intellectual property of PenName Publications, unless otherwise indicated. Unauthorized reproduction, distribution, modification, or public display of any Content, in whole or in part, is strictly prohibited without prior written consent from PenName Publications. Inquiries for such permission may be directed to pennamepublications@protonmail.com.​

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Disclaimer of Warranties and Limitation of Liability

While PenName Publications endeavors to ensure that the Content provided on the Website is accurate and up-to-date, the Website and its Content are provided on an "as is" and "as available" basis. PenName Publications makes no representations or warranties, express or implied, as to the accuracy, completeness, reliability, or suitability of the Content. Any reliance on the Content is at your own risk.

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Under no circumstances shall PenName Publications be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of the Website or reliance on any Content, regardless of the foreseeability of such damages.​

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User Conduct

Users agree to use the Website in a manner that is lawful and respectful of the rights of others. You shall not:

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• Disrupt or interfere with the security or functionality of the Website;

• Engage in any conduct that could damage or impair the Website;

• Violate the intellectual property or privacy rights of any third party.

PenName Publications reserves the right to terminate or restrict your access to the Website if you engage in prohibited conduct.​

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External Links

The Website may contain links to third-party websites or resources. Such links are provided for convenience only and do not constitute an endorsement by PenName Publications. PenName Publications has no control over the content or practices of third-party websites and accepts no responsibility or liability for them. Accessing linked third-party sites is at your own risk.

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Privacy

PenName Publications values your privacy. The collection, use, and protection of personal data are outlined in the Website's Privacy Policy, which forms an integral part of these Terms. By using the Website, you agree to the terms stated in the Privacy Policy.​

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Modification of Terms

PenName Publications reserves the right to modify, amend, or update these Terms at its sole discretion without prior notice. Any changes will be effective upon posting. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

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Purchase Terms

Purchases made through the Website's e-commerce store are subject to the following:

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• All prices are listed in USD and include applicable taxes unless otherwise stated.

• Payment must be completed via the provided payment gateways, and PenName Publications reserves the right to cancel or decline any order.

• All discounts and promotions offered by Penname Publications are at the sole discretion of the business owner and may be modified, suspended, or discontinued at any time without prior notice. Eligibility for discounts or promotions is subject to the terms set forth at the time of the offer.

• The Refund and Returns Policy governs any requests for refunds or exchanges and outlines the conditions for replacement in cases of defective or lost items.​

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Returns and Refunds Policy

PenName Publications does not accept returns or issue refunds due to buyer’s remorse. Returns for items ordered from the Pseudo Store are restricted, following the policy adapted from Printful (the third-party printer).​

 

• Defective or Misprinted Items: If an item is misprinted, damaged, or defective upon arrival, customers must submit a claim within 30 days of receiving the item. Replacements will be sent out at no additional cost once the claim is approved.

• Lost-in-Transit Orders: Claims for lost packages must be made no later than 30 days after the estimated delivery date, provided that the correct shipping address was submitted. Orders marked as delivered by the carrier but not received are the customer's responsibility.

• Incorrect Delivery Address: Customers are liable for any costs incurred if an order is undeliverable due to an incorrect address provided. PenName Publications offers a "Second-Chance Delivery" where feasible, with the customer covering re-shipment expenses.

• Return Shipping Costs: Customers are responsible for all postage and handling costs associated with approved returns and exchanges unless explicitly stated otherwise.

• Exchanges: Apparel items (e.g., T-shirts, dresses, jackets) may be exchanged for a different size or color at PenName Publications’ discretion. The customer may be responsible for shipping costs up to 60% of the item's price if an exchange is approved.

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Important Considerations:

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• Delivery times are estimates only and not guaranteed. Delays can occur due to various factors, and neither PenName Publications nor Printful is legally obligated to compensate customers for late deliveries.

• Unauthorized returns will not be processed or refunded, and PenName Publications may invoice customers to recover any incurred costs for returns made without prior approval.

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Customer Responsibility:

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• PenName Publications provides detailed sizing guides and resources to help ensure customers make informed purchase decisions. It is the customer's responsibility to review these materials before finalizing their order.

• Contact PenName Publications at pennamepublications@protonmail.com before returning any items to discuss options or obtain authorization.​

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Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Illinois, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state of Illinois relevant courts.​

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Acceptance of Terms

By accessing and using the Website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, you should not access or use the Website.